At 3kcglobal Shop Company, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with a clear and hassle-free return and exchange process.
1. Return Eligibility
- Timeframe: You can return or exchange an item within 30 days of receiving your order.
- Condition: Items must be returned in their original, unused condition with all original packaging, tags, and accessories included. Products that are damaged, worn, or altered will not be eligible for a refund or exchange.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns or exchanges.
2. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Perishable goods (e.g., food or flowers)
- Custom or personalized items
- Items marked as final sale
- Gift cards
- Downloadable software or digital products
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at [Insert Contact Email] or call [Insert Contact Number] with your order number and reason for return.
- Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to ship your item back.
- Ship the Item: Pack the item securely and include a copy of your order confirmation or receipt. Clearly mark the RMA number on the outside of the package. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item).
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note:
- Shipping fees are non-refundable, unless the return is due to our error.
- Depending on your bank or payment provider, it may take additional time for the refund to be reflected in your account.
5. Exchanges
If you wish to exchange an item for a different size, color, or model:
- Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Contact Number] to start the exchange process.
- Return the Original Item: Follow the return process outlined above to send back the item.
- Receive Your Exchange: Once the returned item is received and inspected, we will send out the replacement item. If the new item is out of stock or unavailable, we will issue a full refund instead.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact Us Immediately: Send an email to [Insert Contact Email] or call [Insert Contact Number] within 48 hours of receiving the item. Please include photos of the damage or defect.
- Return Process: We will cover the return shipping costs for defective or damaged items. Once we receive the damaged product, we will either replace it or issue a full refund, depending on your preference.
7. Return Shipping Costs
- Customer Responsibility: For most returns, the customer is responsible for the return shipping costs.
- Company Responsibility: If the return is due to an error on our part (e.g., incorrect or defective item), 3kcglobal Shop Company will cover the return shipping fees.
8. International Returns
For international orders, customers are responsible for any customs duties, taxes, or additional fees associated with the return. Please note that return shipping times for international orders may be longer.
9. Contact Us
If you have any questions or concerns about our return and exchange policy, please contact us at:
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Mailing Address: [Insert Company Address]